Cancellation & Refund Policy

1. Cancelling an order

• Before dispatch: you may cancel an unshipped order for a full refund of any amount paid. Contact us as early as possible with your order number.
• After dispatch: the order is in transit and is handled under the returns section below.
• We may cancel an order ourselves (with a full refund) if stock, serviceability or dangerous-goods transport turns out to be unavailable, or if a pricing error is detected.

2. Our COA guarantee (the main assurance)

Every measured lot ships with a batch Certificate of Analysis you can verify at the /verify page. If a delivered lot materially deviates from the grade or the measured values on its COA — for example capacity or internal resistance well outside the stated band — we will replace the affected lot or refund it. This is the core of how we sell: honest grading, backed by a report you can check yourself.

3. Returns — what qualifies

• Goods damaged in transit (report within 48 hours of delivery with photos and the batch ID).
• Goods materially not matching the COA / grade supplied.
• Wrong item shipped versus what was confirmed.

4. What is not returnable

• Cells or components that have been used, installed, welded, or built into a pack — these cannot be returned for change of mind, as lithium cells are dangerous goods and their condition cannot be re-verified.
• Cut-to-length nickel, custom or made-to-order items, and opened consumables.
• Change-of-mind returns on dispatched dangerous-goods consignments, where safe return transport is not practicable.

5. How to raise a claim

Contact us within 7 days of delivery with your order number, the batch ID (from the label or COA), and photographs or measured evidence. We will verify the claim — typically against the batch's recorded COA — and confirm the resolution (replacement, credit, or refund).

6. Refunds — method & timeline

• Approved refunds are made to the original payment method via our payment gateway (Razorpay), or by NEFT for bank-transfer orders.
• Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reach your account depends on your bank / payment provider.
• Freight for a qualifying return (defective / mis-graded / wrong item) is borne by us; for other agreed returns, freight may be deducted.

7. Contact

To cancel an order or raise a return, see our Contact page or message us on WhatsApp. Please keep your order number and batch ID handy.